cinch launches new retail stores across the UK
Stores are a new way for car buyers to see, touch, test drive and buy cars
18 July 2024
This summer we'll be opening stores in Northampton, Birmingham, Bristol and Manchester - with more locations to follow later in the year.
Our first store opens the week commencing 22 July in Bedford Road, Northampton.
The new cinch Stores will offer a wide range of hand-selected used cars from our overall stock of 5,000+ vehicles.
To date, we've sold over 200,000 cars online and have an 'Excellent' Trustpilot score from more than 30,000 reviews.
Visitors to a cinch Store can see, touch and test drive cars, as well as get help and advice from cinch's expert in-store team, the cinch Squad.
As with all our cars, each vehicle has a fixed and fair price that's checked daily.
This means buyers in-store get the same price as buyers at home - meaning no need for negotiation or haggling in-store, and no hard sell - as well as a 14-day money back guarantee and free 90-day warranty on all cars.
The new stores will extend our post-sale support network and fully leverage our digital platform which makes buying, part-exchanging and financing vehicles faff-free.
Store visitors who want to buy a car will follow the same online journey that all customers take and will complete their purchase on our website.
After buying a car in-store, we can deliver the vehicle to the customer's home or local collection point.
All cinch cars, whether those on display at a cinch Store or not, come with a 14-day money back guarantee and a free 90-day warranty.
All our customers have year-round access to our UK-based customer service teams which are available seven days a week.
Robert Bridge, cinch Chief Customer Officer, said: "We’re now in our fourth successful year of growth in our online business - it's the perfect time to deliver an omnichannel experience and open our first physical stores to reach even more UK car buyers with our faff-free approach."
"Thousands of drivers across the UK have bought from us already using our fully online sales model, and now we're looking forward to meeting some of those existing customers in person and welcoming new customers through our doors for the first time."